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All orders ship Australia Post Express from our Western Australia warehouse. After dispatch, typical delivery times are WA metro 1–2 business days, eastern-state metro (NSW/VIC/QLD) 2–3, and regional/NT/TAS 3–4. Most orders dispatch within 24 hours — your tracking page always shows the most accurate ETA.

One option — Australia Post Express. $20 flat under $300, and FREE on orders $300 and over. Orders over $300 can add free signature-on-delivery as an option at checkout, and optional Shipping Protection (cover for loss, damage, or delivery issues) is available too.

Visa, Mastercard and American Express (credit/debit), plus Afterpay and Klarna for buy-now-pay-later. BNPL eligibility is checked by the provider at checkout — if one isn’t approving you, the other might. Bank deposit / direct transfer is no longer accepted.

Every current certificate is published in our COA library. If a batch isn’t listed yet, it may still be undergoing third-party (Janoshik) testing. To match a vial to its report, compare the batch reference on the COA page — some older vials don’t print a batch number on the label.

Every request is reviewed individually — refunds aren’t automatic. A wrong item, damage, or a confirmed quality issue may qualify for a refund or replacement; change-of-mind returns must generally be in original, unopened condition. Approved refunds go back to your original payment method and usually take 3–5 business days. Email [email protected] with your order number, the reason, and photos if it’s a quality or shipping issue.

Unmixed (lyophilised) peptides keep in a cool, dry place away from heat and light — the fridge for long-term storage (months), or the freezer for a year or more. Once reconstituted with BAC water, keep it refrigerated at all times and avoid repeated temperature changes, direct light, and the fridge door. Research use only — we can’t advise on dosing or use.