Shipping & dispatch.

01Processing & dispatch

Orders are packed and dispatched from our Western Australia facility on business days (Monday to Friday, excluding public holidays). Orders placed and paid before the daily cut-off are dispatched the same business day; anything placed after the cut-off, on a weekend, or on a public holiday is dispatched the next business day.

• Daily cut-off: 1:00 PM AWST (Perth time).
• Dispatch days: Monday to Friday, excluding WA public holidays.
• Confirmation: you receive an order confirmation by email the moment payment clears, and a separate dispatch email once your parcel leaves our facility.

Your account keeps your saved delivery address, batch certificates of analysis (COAs), and tracking history together in one place — so repeat orders and tracking checks are easier.

02Rates & free shipping

We keep shipping simple: one flat express rate Australia-wide, and free express shipping once your order passes the threshold. All prices on this site are in Australian dollars (AUD) and include GST.

• Flat express: $20 per order, regardless of how many items are in the cart.
• Free express: automatically applied at checkout once your order subtotal exceeds $300 (calculated after any discount codes).
• GST: included in every displayed price — the figure you see is the figure you pay.

03Delivery times

Every order ships by tracked express courier. Once dispatched, parcels typically arrive within 2–3 business days across most of Australia.

• Metro & major centres: usually 2–3 business days after dispatch.
• Regional & remote areas: may take a little longer depending on the courier’s network.
• Estimates only: transit times are provided by the carrier and can vary with weather, peak volumes, or events outside our control.

Delivery windows are measured from the dispatch date, not the order date. If your order is placed after the daily cut-off, add one business day for processing before the transit window begins.

04Tracking your order

As soon as your parcel is dispatched, we email you a tracking link so you can follow it from our facility to your door. The same link is always available inside your account.

• By email: a tracking number and link are sent automatically at dispatch.
• In your account: open your account to see live status for every current and past order.
• Quick check: use the Track order page any time to look up an order by its number.

Tracking can take a few hours to show its first scan after dispatch. If your link still shows no movement after one business day, contact us and we will chase it with the carrier.

05Discreet packaging

Every order ships in plain, unbranded, sealed packaging. There is nothing on the outside of the parcel that indicates the contents, the product names, or the nature of the business — just a standard shipping label with your delivery address.

• Unbranded outer: no logos, no product names, no markings on the outside.
• Sealed & protected: items are sealed and padded to arrive in the same condition they left us.
• Standard label only: the shipping label carries the carrier and delivery details required for transit, nothing more.

06Shipping protection

Shipping Protection is an optional $5.50 add-on offered only during checkout. It is not a standalone store product. It gives your order a defined, priority resolution path if the parcel is lost, damaged, or misdelivered while in transit.

We check the address confirmed at checkout against our shipping records before applying the customer-address exclusion. It does not apply where we changed the address incorrectly or the carrier delivered somewhere other than the confirmed destination. A tracking status of “delivered” alone does not establish that the parcel reached that destination; we investigate disputed deliveries before deciding the claim.

Shipping Protection is optional and does not limit any rights you have under Australian Consumer Law. If you did not add it, still contact us: we will investigate the carrier issue and provide any remedy required by law or where the problem was caused by us. We assess optional protection under the terms shown when you placed your order; later changes do not remove earlier rights or promises.

07Incorrect address or undeliverable

Please check and confirm your complete delivery address before payment, including any unit number or street-number suffix, even when using a saved address or autocomplete suggestion. Optional Shipping Protection excludes loss caused by an incorrect or incomplete address supplied and confirmed by you. If you spot a mistake, contact support as soon as possible. We can update the address while your order is still being processed, but once a parcel has been dispatched the details are locked to the carrier and can no longer be changed by us.

• Before dispatch: message support with your order number and we will correct the address.
• After dispatch: the address is fixed with the carrier; any redirection is at the carrier’s discretion.
• Undeliverable & returned: if a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery (a re-shipping fee may apply).

Keep the delivery address in your account up to date and check it on every order. A saved address or autocomplete suggestion still needs your review.