Shipping & dispatch.

01Processing & dispatch

Orders are packed and dispatched from our Western Australia facility on business days (Monday to Friday, excluding public holidays). Orders placed and paid before the daily cut-off are dispatched the same business day; anything placed after the cut-off, on a weekend, or on a public holiday is dispatched the next business day.

• Daily cut-off: 1:00 PM AWST (Perth time).
• Dispatch days: Monday to Friday, excluding WA public holidays.
• Confirmation: you receive an order confirmation by email the moment payment clears, and a separate dispatch email once your parcel leaves our facility.

An active account is required to place an order. This keeps your saved delivery address, your batch certificates of analysis (COAs), and your tracking history together in one place — so a repeat order, a tracking check, or a re-ship request takes a single click rather than a support ticket.

02Rates & free shipping

We keep shipping simple: one flat express rate Australia-wide, and free express shipping once your order passes the threshold. All prices on this site are in Australian dollars (AUD) and include GST.

• Flat express: $20 per order, regardless of how many items are in the cart.
• Free express: automatically applied at checkout once your order subtotal exceeds $300 (calculated after any discount codes).
• GST: included in every displayed price — the figure you see is the figure you pay.

03Delivery times

Every order ships by tracked express courier. Once dispatched, parcels typically arrive within 2–3 business days across most of Australia.

• Metro & major centres: usually 2–3 business days after dispatch.
• Regional & remote areas: may take a little longer depending on the courier’s network.
• Estimates only: transit times are provided by the carrier and can vary with weather, peak volumes, or events outside our control.

Delivery windows are measured from the dispatch date, not the order date. If your order is placed after the daily cut-off, add one business day for processing before the transit window begins.

04Tracking your order

As soon as your parcel is dispatched, we email you a tracking link so you can follow it from our facility to your door. The same link is always available inside your account.

• By email: a tracking number and link are sent automatically at dispatch.
• In your account: open your account to see live status for every current and past order.
• Quick check: use the Track order page any time to look up an order by its number.

Tracking can take a few hours to show its first scan after dispatch. If your link still shows no movement after one business day, contact us and we will chase it with the carrier.

05Discreet packaging

Every order ships in plain, unbranded, sealed packaging. There is nothing on the outside of the parcel that indicates the contents, the product names, or the nature of the business — just a standard shipping label with your delivery address.

• Unbranded outer: no logos, no product names, no markings on the outside.
• Sealed & protected: items are sealed and padded to arrive in the same condition they left us.
• Standard label only: the shipping label carries the carrier and delivery details required for transit, nothing more.

06Shipping protection

At checkout you can add optional shipping protection for $5.50. It covers your parcel while it is in transit: if a protected order is lost or arrives damaged, we will re-ship it at no extra cost once the claim is confirmed.

• Optional add-on: a flat $5.50 per order, selected at checkout.
• What it covers: parcels lost in transit, or items that arrive damaged.
• How it resolves: a confirmed claim is resolved by re-shipping your order — fast, with no fuss.

If you did not add protection and something goes wrong in transit, still get in touch — we will always do our best to work with the carrier and find a fair resolution.

07Incorrect address or undeliverable

Please double-check your delivery address before you complete checkout — accurate details are the single biggest factor in a smooth delivery. If you spot a mistake, contact support as soon as possible. We can update the address while your order is still being processed, but once a parcel has been dispatched the details are locked to the carrier and can no longer be changed by us.

• Before dispatch: message support with your order number and we will correct the address.
• After dispatch: the address is fixed with the carrier; any redirection is at the carrier’s discretion.
• Undeliverable & returned: if a parcel is returned to us as undeliverable, we will contact you to arrange re-delivery (a re-shipping fee may apply).

Keeping a saved, verified address in your account is the easiest way to avoid delivery issues on every future order.